Request deletion of your Visit Gauteng data

Last updated: 23 April 2026

You have the right to request that we delete the personal information we hold about you, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and Meta's data deletion requirements for Facebook Login.

Option A — Delete your account in the app (recommended)

Open Visit Gauteng at marketplace.gauteng.net and log in.
Tap More in the bottom navigation bar.
Go to Account Settings.
Scroll to the Danger Zone section and tap Delete Account.
Confirm when prompted. All personal data will be deleted within 30 days.

Option B — Email request (if you cannot log in)

If you logged in via Facebook and no longer have access to your account, email [email protected] with:

Subject line: Facebook Data Deletion Request
The name associated with your Facebook account.
The email address associated with your Facebook account.

We will verify the request, process the deletion, and reply with a confirmation code within 30 days.

What gets deleted

Your user account and login credentials.
Your profile information (display name, avatar, phone number).
All Live feed posts you authored (author attribution removed from posts shared by others).
All inbox messages addressed to you.
Your attraction bookings.
Your Google and Facebook account links.

What is retained and why

Order records for completed purchases — retained for 5 years as required by the South African Revenue Service. These records are stripped of personally identifying information to the legal minimum.
Anonymised aggregate usage statistics — no personally identifying information retained.
Data deletion request log — a record that a deletion was requested and completed, containing only your confirmation code, is retained for accountability.

Typical timeline

We aim to complete all deletion requests within 30 days of receipt. Once deletion is complete you will receive a confirmation email to the address on record (where possible).

Check the status of your request

Quote your confirmation code when following up at [email protected].

Contact

[email protected]
Gauteng Tourism Authority, 124 Main Street, Marshalltown, Johannesburg, 2001, South Africa.